Complex organizational structures that include partnerships between diverse internal and external stakeholders with competing interests and needs can present unique customer service challenges. A solution that is suitable for one customer may be unacceptable to another. Liaising between internal and external customers often feels like refereeing a zero-sum game. This article explores these relationships and seeks to offer insight into how to successfully navigate these situations as a leader or influencer.
On November 8, 2019, Liberty Clinical Services Vice President Jerry Jennings and President of Sawyer Solutions, LLC Steven Sawyer presented at the Association for the Treatment of Sexual Abusers (ATSA) Conference.
Published in the International Journal of Behavioral Consultation and Therapy, Dr. Jerry Jennings and Dr. Adam Deming discuss enhancements to cognitive-behavioral group-based treatment for those who sexually abuse.